Browse common questions or send us a message — we typically reply within one business day.
Contact Support
Describe your issue and we'll get back to you by email.
✅
Message sent!
We received your request and will reply to your email within one business day.
Common Questions
Quick answers to the most frequent issues.
The AI panel doesn't appear in Gmail
Make sure the Chrome extension is enabled. Go to chrome://extensions, find MailCopilot, and toggle it on. Then hard-refresh Gmail (Ctrl+Shift+R / Cmd+Shift+R). If the panel still doesn't appear, try removing and re-adding the extension.
Sign-in keeps failing or loops
Clear your browser's cookies and site data for accounts.google.com (or login.microsoftonline.com for Microsoft), then try signing in again. If you use a work account, your IT administrator may need to allow the extension.
The Outlook add-in shows an authentication error
Restart Outlook completely and reopen the add-in. If you see "API not supported", ensure you're running a supported version of Outlook (Microsoft 365 / Outlook 2019 or newer). For Outlook on the web, make sure you're signed into a Microsoft 365 account.
I bought tokens but my balance didn't update
Token credits are applied automatically after a successful payment. Refresh the extension or add-in panel to reload your balance. If your balance is still 0 after 5 minutes, please contact us with your payment receipt and we'll credit your account manually.
How do I install the Outlook add-in for my whole company?
Microsoft 365 admins can deploy the add-in centrally via the Microsoft 365 Admin Center → Integrated apps → Upload custom apps. Download the manifest file from here and upload it there — no per-user sideloading required.
Does MailCopilot store my emails?
No. Email content is sent to the AI model to generate a reply draft and is immediately discarded. We do not store, log, or train on the content of your emails. See our Privacy Policy for full details.
Can I get a refund?
If you've had a technical issue that prevented you from using your tokens, contact us within 14 days of purchase and we'll arrange a refund or credit. Include your payment receipt in the message.